Privacy Policy & Cookie Notice

Last updated: 20 June 2025

This Privacy Policy & Cookie Notice (“Policy”) explains how Matchbox Communications Pte Ltd (“we”, “us”, or “our”), operator of matchboxdigital.com, collects, uses, discloses, and processes your personal data in compliance with:

  • Singapore’s Personal Data Protection Act 2012 (“PDPA”)
  • European Union’s General Data Protection Regulation (“GDPR”)
  • Other applicable data protection laws

This Policy applies to all personal data in our possession or control, including data processed by third parties on our behalf.

Privacy Policy

Who We Are

We are Matchbox Communications Pte Ltd, a company incorporated in Singapore. For data protection inquiries, contact our Data Protection Officer at dpo@matchboxdigital.co.

Definitions

“Personal Data” means any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, IP address, and online identifiers.

“Customer” means any individual who:

  • Has contacted us to inquire about our services
  • Has entered or may enter into a contract with us
  • Visits or uses our website

What Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Contact Information: Name, email address, phone number
  • Technical Information: IP address, browser type, device information
  • Usage Information: How you interact with our website and services
  • Communication Records: Correspondence and feedback you provide

How We Collect Personal Data

We collect personal data when you:

  • Complete contact forms on our website
  • Subscribe to our newsletter or updates
  • Request information about our services
  • Visit our website (through cookies and tracking technologies)
  • Communicate with us via email or phone

Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent: When you voluntarily provide information or agree to cookies
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Contract Performance: To provide services you’ve requested
  • Legal Obligation: To comply with applicable laws

How We Use Your Personal Data

We use your personal data to:

  • Respond to your inquiries and provide requested services
  • Improve our website functionality and user experience
  • Send relevant updates (with your consent)
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements
  • Analyze website performance and user behavior

When We Share Your Personal Data

We may disclose your personal data to:

  • Service Providers: Third parties who help us operate our website and deliver services
  • Legal Authorities: When required by law or to protect our rights
  • Business Partners: With your explicit consent for specific purposes

We do not sell your personal data to third parties.

International Data Transfers

We primarily process data within Singapore. If we transfer data internationally, we ensure:

  • Adequate protection measures are in place
  • Your consent is obtained (where required)
  • Appropriate safeguards meet PDPA and GDPR standards

Your Data Protection Rights

Under PDPA (Singapore):

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to withdraw consent

Under GDPR (EU residents):

  • Right to access, rectify, or erase your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise your rights, contact our Data Protection Officer at dpo@matchboxdigital.co. We will respond within 10 business days (PDPA) or 30 days (GDPR).

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection

Data Retention

We retain personal data only as long as necessary for:

  • The purposes for which it was collected
  • Legal or regulatory requirements
  • Legitimate business interests

When no longer needed, we securely delete or anonymize your data.

Consent Withdrawal

You may withdraw your consent at any time by contacting us at dpo@matchboxdigital.co. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Necessary Cookies

  • Essential for website functionality
  • Cannot be disabled without affecting site performance
  • Include security, load balancing, and basic functionality

Analytics Cookies

  • Help us understand website usage and performance
  • Provide insights for improvement
  • May include Google Analytics and similar services

Marketing Cookies

  • Used to deliver relevant advertisements
  • Track effectiveness of marketing campaigns
  • Require your explicit consent

Third-Party Cookies

Our website may include cookies from trusted third parties such as:

  • Google Analytics (website analytics)
  • Social media platforms (if embedded content exists)
  • Marketing and advertising partners

Managing Your Cookie Preferences

You can control cookies through:

Our Cookie Settings
You can change your cookie preferences at any time using the cookie banner that appears on our website, or by contacting us.

Browser Settings

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data
  • Edge: Settings > Cookies and Site Permissions

Cookie Consent

By continuing to use our website, you consent to our use of necessary cookies. For non-essential cookies, we will ask for your explicit consent through our cookie banner.

You can withdraw consent at any time using the cookie banner that appears on our website, or by contacting us.

Contact Information

Data Protection Officer
Email: dpo@matchboxdigital.co

For any questions about this Policy or our data practices, please contact us using the details above.

Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of the updated Policy.

This Policy is governed by Singapore law and complies with PDPA and GDPR requirements.