Personal Data Protection & Privacy Policy

Last updated: 20 December 2025

This Personal Data Protection & Privacy Policy (“Policy”) explains how Matchbox Communications Pte Ltd (“we”, “us”, or “our”), operator of matchboxdigital.co, collects, uses, discloses, and processes your personal data in compliance with:

  • Singapore’s Personal Data Protection Act 2012 (“PDPA”)
  • Established international data protection best practices.

This Policy applies to all personal data in our possession or control, including data processed by third parties on our behalf, whether through our website, via email, over the phone, or through other business interactions. We are committed to protecting your information regardless of how it is shared with us.

Who We Are

We are Matchbox Communications Pte Ltd, a company incorporated in Singapore. For data protection inquiries, contact our Data Protection Officer at dpo@matchboxdigital.co.

Definitions

“Personal Data” means any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, IP address, and online identifiers.

“Customer” means any individual who:

  • Has contacted us to inquire about our services
  • Has entered or may enter into a contract with us
  • Visits or uses our website

What Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Contact Information: Name, email address, phone number
  • Technical Information: IP address, browser type, device information
  • Usage Information: How you interact with our website and services
  • Communication Records: Correspondence and feedback you provide
  • Business & Transactional Information: Job titles, company names, business registration details, billing addresses, tax identifiers, and transaction history
  • Financial Information: Bank account numbers, payment references, and billing details necessary to process invoices and payments.

How We Collect Personal Data

We collect personal data when you:

  • Complete contact forms on our website
  • Subscribe to our newsletter or updates
  • Request information about our services
  • Visit our website (through cookies and tracking technologies)
  • Engage with us to establish a commercial relationship, request a business proposal, or enter into a service agreement
  • Interact with us via emails, phone calls, virtual meetings, or messaging platforms
  • Provide business credentials and billing details for onboarding, invoicing, and payment processing.

How We Use Your Personal Data

We use your personal data to:

  • Respond to your inquiries and provide requested services
  • Manage client accounts and execute contracted services
  • Manage accounting records, issue invoices, process payments, and comply with statutory tax obligations
  • Improve our website functionality and user experience
  • Send relevant updates (with your consent)
  • Detect and prevent fraud or misuse of our digital platform
  • Comply with legal and regulatory requirements

Deemed Consent by Contractual Necessity: Where you voluntarily provide personal data (such as billing or project information via email) for the purpose of executing or performing a contract with us, you are deemed to consent to our collection, use, and disclosure of that data for that specific purpose under the PDPA.

When We Share Your Personal Data

We may disclose your personal data to:

  • Service Providers: Third parties who help us operate our website and deliver services
  • Legal Authorities: When required by law or to protect our rights
  • Business Partners: With your explicit consent for specific purposes

We do not sell your personal data to third parties.

International Data Transfers & Storage

We primarily store and process operational data within Singapore. To maintain seamless business functionality, we utilize world-class enterprise cloud service providers such as Google Workspace, Microsoft 365 and AWS.

Where data is transferred outside of Singapore via these cloud networks, we fulfill our Transfer Limitation Obligation under the PDPA by ensuring our global providers maintain verified security certifications (such as ISO/IEC 27001 or SOC 2). This guarantees your data receives a standard of protection comparable to the requirements of Singapore law.

Your Data Protection Rights

Under the Singapore PDPA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent

To exercise your rights, contact our Data Protection Officer at dpo@matchboxdigital.co. We will respond within 10 business days.

Data Security & Retention

  • Security Measures: We implement appropriate technical and organizational measures to protect your personal data, including enterprise encryption in transit and at rest, Multi-Factor Authentication (MFA) on corporate systems, and role-based access restrictions.
  • Retention Limit: We retain personal data only for as long as necessary to fulfill the business purposes outlined above, or to satisfy statutory legal, financial, and tax obligations in Singapore (typically up to 7 years post-contract). Disposed data is permanently purged or anonymized.

Consent Withdrawal

You may withdraw your consent at any time by contacting us at dpo@matchboxdigital.co. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Necessary Cookies

  • Essential for website functionality
  • Cannot be disabled without affecting site performance
  • Include security, load balancing, and basic functionality

Analytics Cookies

  • Help us understand website usage and performance
  • Provide insights for improvement
  • May include Google Analytics and similar services

Marketing Cookies

  • Used to deliver relevant advertisements
  • Track effectiveness of marketing campaigns
  • Require your explicit consent

Third-Party Cookies

Our website may include cookies from trusted third parties such as:

  • Google Analytics (website analytics)
  • Social media platforms (if embedded content exists)
  • Marketing and advertising partners

Managing Your Cookie Preferences

You can control cookies through:

Our Cookie Settings
You can change your cookie preferences at any time using the cookie banner that appears on our website, or by contacting us.

Browser Settings

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data
  • Edge: Settings > Cookies and Site Permissions

Cookie Consent

By continuing to use our website, you consent to our use of necessary cookies. For non-essential cookies, we will ask for your explicit consent through our cookie banner.

You can withdraw consent at any time using the cookie banner that appears on our website, or by contacting us.

Contact Information

Data Protection Officer
Email: dpo@matchboxdigital.co

For any questions about this Policy or our data practices, please contact us using the details above.

Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of the updated Policy.

This Policy is governed by Singapore law and complies with PDPA requirements.